Joy 999 Privacy Policy — How Your Information Is Kept Safe

Joy 999 places the highest importance on its members' privacy. This Privacy Policy explains how Joy 999 collects your information, why it is collected, how it is used, and what measures are in place to protect it.

By using the Joy 999 website, app, or any of our services, you are considered to have agreed to this Privacy Policy. We encourage you to read it in full — as it also outlines your rights.

This Privacy Policy applies to all Joy 999 services, including Live Casino, slots, Sports Betting, bingo, and other gaming features. Joy 999 complies with international data protection laws and applicable local regulations.

Joy 999 collects two types of information — what you provide directly and what is gathered automatically.

Information You Provide Directly:

• Full name, date of birth, and National ID number (for identity verification).
• Email address and mobile number.
• Payment details — bKash / Nagad / Rocket account number (full card numbers are not stored by Joy 999).
• Copies of documents submitted for identity verification.

Automatically Collected Information:

• IP address and device information.
• Browser type, operating system.
• A log of which pages you visited on the site and for how long.
• Information collected via cookies and tracking technologies.
• Gaming history and transaction records.

Joy 999 uses your information for the following purposes:

• Account Management: For registration, login, and account verification.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Service: To resolve your queries and complaints.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To comply with applicable laws and regulatory authority directives.
• Personalized Experience: To show you relevant bonuses and offers based on your preferences.
• Responsible Gaming: To analyze gaming behavior and send alerts when necessary.

Joy 999 will obtain your prior consent before using your data for marketing purposes. You can opt out of marketing communications at any time.

Joy 999 does not sell your data. However, information may be shared in the following limited circumstances:

Joy 999 ensures that every instance of data sharing has an appropriate legal basis and that your information remains protected.

The Joy 999 website and app use cookies. Cookies are small text files stored in your browser that help enhance your experience.

Cookies used by Joy 999:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your preferences (language, theme).
• Analytics Cookies: Analyzes site usage to improve your experience.
• Marketing Cookies: To display relevant advertisements — you may withdraw your consent at any time.

Most cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may cause some Joy 999 features to stop working.

Joy 999 employs industry-leading technology and processes to keep your data secure. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transfers occur over encrypted channels.
• Firewall & Intrusion Detection: 24/7 monitoring to prevent unauthorised access.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Third-party specialists conduct regular system audits.
• Employee Training: All Joy 999 employees receive regular training on data protection.
• Data Minimization: Only the necessary data is stored.

That said, no system is 100% secure. In the event of a security breach, Joy 999 will notify you within the legally required timeframe and take all necessary action.

As a Joy 999 member, you have the following rights over your personal data:

To exercise these rights, contact the Joy 999 support team. We will respond within 30 business days.

Joy 999 is strictly for users aged 18 and above. Joy 999 does not knowingly collect data from minors.

Age is verified at the point of registration. If Joy 999 becomes aware that data has been collected from a minor, the account will be closed immediately and all associated data will be deleted.

Joy 999 retains your data only for as long as necessary. The general policy is as follows:

• While Account Is Active: All data is retained.
• After Account Closure: Transaction records are typically retained for up to 5 years in accordance with legal obligations.
• KYC Documents: Retained for a specified period in accordance with regulatory requirements.
• Gaming Logs: Retained for up to 3 years.
• Marketing Data: Deleted promptly upon withdrawal of consent.

After the retention period, Joy 999 securely deletes or anonymizes your data.

Joy 999 may update this Privacy Policy from time to time — due to changes in law, new services, or technical improvements. For significant changes, Joy 999 will:

• A notification will be sent to your registered email address.
• A notification will appear when you access the platform.
• The "Last Updated" date at the top of this page will be changed.

Continued use of Joy 999 after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly.